Effective: 7 November 2026 · Version 1.0
| Document type | Company policy |
|---|---|
| Department | Networking and IT Support |
| Review frequency | At least once a year |
| Approved by | Company Management |
1. Introduction
This policy covers structured cabling, LAN and Wi-Fi installation, server and firewall setup, computer setup and repair, and ongoing IT support for offices, schools, hospitals and other organisations.
2. Site survey and quotation
Larger installations start with a site survey to confirm cable routes, equipment locations and power. The quotation lists equipment, labour and timelines. Changes on site that add materials or time are agreed with you before we proceed.
3. Installation standards
- Cabling is labelled, neatly routed and tested.
- Equipment is configured with secure passwords, which are handed over to you.
- A network diagram and handover notes are provided for installations.
- Work areas are left clean and safe.
4. Equipment and warranties
Equipment carries the manufacturer’s warranty. Our workmanship is guaranteed for 6 months after installation. Damage from power surges, misuse, water or third-party tampering is not covered.
5. Support requests and response times
Support can be requested by phone, WhatsApp or email. Clients on a support plan receive the response times in their agreement; other requests are handled on a first-come basis during business hours and charged per visit or per hour.
6. Data and backups
Before repairs or upgrades we advise you to back up your data. We take care to protect your data, but we are not liable for loss of data that was not backed up. We never copy or access your files beyond what the job needs.
7. Client responsibilities
- Provide safe access to the site and working power points.
- Obtain any landlord or building permission needed for cabling.
- Keep admin passwords safe and tell us of any security incident promptly.
8. Non-compliance
Failure to follow this policy may lead to corrective action, additional project costs, suspension of work or other appropriate measures, depending on the circumstances. Any exception must be reviewed and approved by company management.
9. Policy review and amendments
This policy is reviewed at least once a year, or sooner when there are significant changes in technology, business operations, security requirements or the law. The latest version is always published on this page.
10. Approval and contact
This policy is approved for implementation by the management of Permalink Business Ltd. Questions about this policy or about a project are welcome.
Permalink Business Ltd., Nairobi, Kenya
Email: info@permalinkbusiness.com
Phone / WhatsApp: +254 706 143 654