PBL Policies

Every Permalink policy, in one place.

Clear terms for how we work, protect your information and deliver each of our services.

Company policies

How we collect, use, store and protect personal information shared with us, in line with the Kenya Data Protection Act.

When payments for services, software products and installations are refundable, and how to request a refund.

Free initial and project review meetings, physical or online, and how to reschedule or cancel up to 48 hours before.

Our service commitments, response times and how to raise a complaint or give feedback.

How to reach our support team, support channels and hours, response times and how issues are escalated.

Our KRA, CR12, cabling standards and data protection status, and how procurement teams request our compliance documents.

The checks, reviews and standards every project passes before it reaches you.

How we plan, design, build, test, launch and maintain websites: standards, SEO, security, revisions, payments and ownership.

How we gather requirements, build, test, deploy and support custom software, web and mobile applications.

Briefs, concepts, revisions, file delivery and ownership for logos, brand identities and print or digital designs.

How we run SEO, social media and paid ads: reporting, ad budgets, account access and what results can and cannot be guaranteed.

Site surveys, installation standards, equipment warranties, support response times and on-site safety for network and IT work.

CCTV, alarm and access control installation: site surveys, camera placement, privacy, warranties and maintenance.