Results you can measure
Clear monthly reports on leads, traffic and cost per enquiry.
Digital Marketing & SEO
Online Reputation & Review Management
Grow genuine 5-star reviews and respond professionally to feedback across Google and social media.
- Starting fromKES 12,000
- Typical timelineMonthly, ongoing
- CoverageNairobi & countrywide
Overview
Online Reputation & Review Management, done properly.
Customers read reviews before they call. We help you collect more genuine reviews from happy customers, respond professionally to complaints, monitor what people say about your brand online and handle negative situations calmly before they spread.
✓ Review request links, QR codes and SMS✓ Professional replies to reviews✓ Brand mention monitoring✓ Negative review response plan
Start your project - MonthlyPerformance reports
- 0Hidden fees — ad spend paid directly
- 30 daysNotice to cancel
- 1 dayQuote turnaround
Why Permalink
Why businesses choose us for online reputation & review management
Local search experts
We know how Kenyans search and what makes them click.
No long lock-ins
Month-to-month plans after an initial setup period.
Content that sells
Copy and creatives written for your customers, in their language.
Who it’s for
Perfect if you are…
- Hotels, restaurants and clinics
- Businesses with few or poor Google reviews
- Brands facing negative comments online
- Multi-branch businesses tracking every location
What’s included
Everything you get
- Review request links, QR codes and SMS
- Professional replies to reviews
- Brand mention monitoring
- Negative review response plan
- Review widgets for your website
- Monthly reputation report
Packages
Choose the level that fits
Every package is tailored after a free consultation. Prices exclude VAT.
Starter
From KES 12,000
For small businesses testing digital channels.
- Setup and audit
- One core channel
- Monthly report
Growth
Custom quote
Multi-channel growth for ambitious brands.
- Everything in Starter
- Two or more channels
- Monthly strategy call
Scale
Custom quote
High-volume campaigns and content.
- Dedicated account manager
- Weekly optimisation
- Custom dashboards
Tools & platforms
What we work with
Google AdsMeta Ads ManagerTikTok AdsGoogle Search ConsoleGA4SemrushAhrefsMailchimpCanva
Optional extras
Popular add-ons
- + Landing page design
- + Professional photo/video shoot
- + Influencer outreach
- + Email newsletter setup
- + Google Business Profile optimisation
- + Blog content writing
How it works
From enquiry to delivery
Typical timeline: Monthly, ongoing
- 1
Free consultation
We discuss your goals, site or requirements — by call, WhatsApp or a visit.
- 2
Clear quote
You get a written scope, timeline and transparent price before any work starts.
- 3
Delivery
Our team delivers with regular updates and checks in for your feedback.
- 4
Handover & support
We test, train your team and stay available for support.
Frequently asked questions
Can you delete bad reviews?
We cannot remove genuine reviews, but we flag fake ones and respond in a way that wins trust.
Do you buy fake reviews?
Never. Fake reviews break Google policy and can get your profile suspended.
Is ad spend included in your fee?
No. Ad spend is paid directly to Google, Meta or TikTok, so you keep full visibility and control of your budget.
How soon will I see results?
Paid ads can bring enquiries within days. SEO usually takes 3–6 months to show strong, lasting results.
Do I need a long contract?
No. After the initial setup period, plans run month to month with 30 days notice.
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Prefer to talk to a person?
Real people, quick answers. We reply within one working day — usually much faster.
Chat on WhatsApp →- Call0706 143 654
- Emailinfo@permalinkbusiness.com
- More waysContact page →