Supplier Terms and Code of Conduct · Version 2026-11-s1
1. Definitions
“Permalink”, “we” or “us” means Permalink Business Ltd., a company registered in Kenya.
“Supplier” or “you” means the individual or business that registers to supply goods or services to Permalink.
“LPO” means a written Local Purchase Order issued by Permalink.
2. Registration
Registration places you on Permalink’s supplier list. It does not guarantee orders, volumes or exclusivity. Permalink may verify all information provided and request supporting documents such as a business registration certificate, KRA PIN certificate and Tax Compliance Certificate.
False, misleading or incomplete information is grounds for rejection or removal from the supplier list.
3. Orders
Purchases are only valid when made through a signed LPO. Verbal requests or requests from unauthorised persons are not binding on Permalink. Do not supply without an LPO number.
4. Quality and Warranty
Goods must be genuine, new (unless agreed otherwise), fit for purpose and supplied with the manufacturer’s warranty. Services must be delivered with reasonable skill and care. Faulty or non-conforming items will be returned for replacement or refund at the Supplier’s cost.
5. Delivery
The Supplier shall deliver on the agreed date and location and inform Permalink immediately of any delay. Repeated late or incomplete deliveries may lead to removal from the supplier list.
6. Pricing, Invoicing and Payment
Prices are as quoted on the accepted quotation or LPO. Invoices must quote the LPO number and be KRA eTIMS compliant. Permalink pays approved invoices within the agreed terms to the M-Pesa or bank account registered in the Supplier’s name. Changes to payment details must be confirmed in writing and will be verified by phone.
7. Taxes
The Supplier is responsible for its own taxes. Permalink will deduct withholding tax where the law requires it.
8. Ethics and Anti-Bribery
The Supplier shall comply with the Bribery Act, 2016 and the Proceeds of Crime and Anti-Money Laundering Act. No gifts, entertainment, commissions or inducements may be offered to Permalink staff. Any conflict of interest must be disclosed.
9. Confidentiality and Data Protection
The Supplier shall keep Permalink’s and its clients’ information confidential and process any personal data only as instructed, in line with the Data Protection Act, 2019. Permalink keeps supplier data for the relationship and up to seven (7) years afterwards for legal and tax purposes.
10. Health, Safety and Conduct on Site
Technicians working on client premises shall follow site safety rules, behave professionally and carry identification. The Supplier is responsible for its staff and sub-contractors.
11. Removal, Liability and Governing Law
Either party may end the relationship with fourteen (14) days’ written notice; Permalink may remove a supplier immediately for fraud, bribery or serious breach. Neither party is liable for indirect or consequential loss. These terms are governed by the laws of Kenya, with disputes first referred to good-faith negotiation and then to the courts of Nairobi.
