Certified technicians
Experienced engineers who follow structured cabling standards.
Computer Networking & IT Support
Troubleshooting & Repairs
Fast diagnosis of slow, dropping or broken networks.
- Starting fromKES 5,000
- Typical timelineSame day to 2 days
- CoverageNairobi & countrywide
Overview
Troubleshooting & Repairs, done properly.
When the network goes down, work stops. Our technicians quickly diagnose slow internet, dropping connections, faulty cables and misbehaving devices — on-site or remotely — and fix the root cause, not just the symptom.
✓ Remote or on-site diagnosis✓ Cable, switch and router testing✓ Configuration fixes✓ Device and driver repairs
Start your project - Same dayResponse in Nairobi
- LabelledEvery cable and port
- GenuineHardware with warranty
- 1 dayQuote turnaround
Why Permalink
Why businesses choose us for troubleshooting & repairs
Neat, labelled installs
Tidy cabling and documentation so future fixes are fast.
Quick response
Rapid on-site support across Nairobi and remote help countrywide.
Quality hardware
Genuine equipment from trusted brands, with warranty.
Who it’s for
Perfect if you are…
- Offices with slow or unstable internet
- Networks that keep dropping
- Printers or devices that keep disconnecting
- Urgent outages
What’s included
Everything you get
- Remote or on-site diagnosis
- Cable, switch and router testing
- Configuration fixes
- Device and driver repairs
- Root-cause report
- Recommendations to prevent repeats
Packages
Choose the level that fits
Every package is tailored after a free consultation. Prices exclude VAT.
Small office
From KES 5,000
Up to around 10 users.
- Site survey
- Core installation
- Basic documentation
Business
Custom quote
Growing teams and multiple rooms or floors.
- Everything in Small office
- Managed switches and Wi-Fi
- Security and backups
Enterprise
Custom quote
Multi-site or high-availability setups.
- Network design and redundancy
- Monitoring and SLA
- Dedicated support contact
Tools & platforms
What we work with
CiscoUbiquiti UniFiMikroTikTP-Link OmadaFortinetMicrosoft 365Google WorkspaceWindows Server
Optional extras
Popular add-ons
- + Annual IT support contract
- + UPS and power backup
- + Network monitoring
- + Data backup solution
- + Staff IT training
- + Hardware supply and setup
How it works
From enquiry to delivery
Typical timeline: Same day to 2 days
- 1
Free consultation
We discuss your goals, site or requirements — by call, WhatsApp or a visit.
- 2
Clear quote
You get a written scope, timeline and transparent price before any work starts.
- 3
Delivery
Our team delivers with regular updates and checks in for your feedback.
- 4
Handover & support
We test, train your team and stay available for support.
Frequently asked questions
Do you offer emergency call-outs?
Yes, priority call-outs are available in Nairobi and its environs.
Can you fix it remotely?
Many issues can be solved remotely within hours.
Do you do a site survey first?
Yes. We visit or review your premises to give an accurate scope and quote before any work starts.
Do you supply the equipment?
Yes. We supply genuine hardware with warranty, or install equipment you have already bought.
Do you offer ongoing support?
Yes. We offer monthly and annual IT support contracts with on-site and remote help.
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Prefer to talk to a person?
Real people, quick answers. We reply within one working day — usually much faster.
Chat on WhatsApp →- Call0706 143 654
- Emailinfo@permalinkbusiness.com
- More waysContact page →