Fits how you work
We model the software on your real processes, not the other way round.
Custom Software Development
AI Chatbots & Workflow Automation
WhatsApp and website chatbots plus automations that answer customers and cut repetitive work.
- Starting fromKES 60,000
- Typical timeline2–5 weeks
- CoverageNairobi & countrywide
Overview
AI Chatbots & Workflow Automation, done properly.
Your team should not spend hours answering the same questions or copying data between systems. We build AI chatbots for WhatsApp and your website that answer customers 24/7, and automations that move data, send reminders and produce reports on their own.
✓ WhatsApp Business and website chatbot✓ Trained on your services, prices and FAQs✓ Hand-over to a human agent when needed✓ Lead capture into your CRM or spreadsheet
Start your project - 2-weekDevelopment sprints with demos
- 100%Source code ownership
- 24/7Cloud availability monitoring
- 1 dayQuote turnaround
Why Permalink
Why businesses choose us for ai chatbots & workflow automation
Kenya-ready integrations
M-Pesa, KRA eTIMS, SMS and bulk email connected out of the box.
Secure by design
Role-based access, audit logs, encrypted data and regular backups.
Built to grow
Clean, documented code that scales as your users and data increase.
Who it’s for
Perfect if you are…
- Businesses flooded with WhatsApp enquiries
- Customer service teams handling repeat questions
- Offices with manual data entry between systems
- Companies wanting after-hours lead capture
What’s included
Everything you get
- WhatsApp Business and website chatbot
- Trained on your services, prices and FAQs
- Hand-over to a human agent when needed
- Lead capture into your CRM or spreadsheet
- Automated reminders, invoices and reports
- Monthly usage and conversation insights
Packages
Choose the level that fits
Every package is tailored after a free consultation. Prices exclude VAT.
MVP
From KES 60,000
Launch the core features fast and validate the idea.
- Essential workflows
- Web-based admin dashboard
- Basic reports
Business
Custom quote
Complete solution for day-to-day operations.
- Everything in MVP
- Integrations (M-Pesa, SMS, eTIMS)
- User roles and advanced reports
Enterprise
Custom quote
Multi-branch or high-volume systems.
- Custom architecture and APIs
- Mobile apps and offline mode
- SLA-backed support
Tools & platforms
What we work with
LaravelNode.jsReactFlutterPostgreSQLMySQLAWSM-Pesa DarajaKRA eTIMSAfrica's Talking SMS
Optional extras
Popular add-ons
- + Mobile app (Android/iOS)
- + Data migration from Excel or old systems
- + Staff training sessions
- + Cloud hosting and monitoring
- + Annual support and updates
- + API for third-party systems
How it works
From enquiry to delivery
Typical timeline: 2–5 weeks
- 1
Free consultation
We discuss your goals, site or requirements — by call, WhatsApp or a visit.
- 2
Clear quote
You get a written scope, timeline and transparent price before any work starts.
- 3
Delivery
Our team delivers with regular updates and checks in for your feedback.
- 4
Handover & support
We test, train your team and stay available for support.
Frequently asked questions
Can the chatbot reply in Swahili?
Yes. It can understand and reply in English, Swahili and Sheng.
Will it give wrong answers?
We limit it to your approved information and route anything uncertain to your team.
Will I see progress during development?
Yes. We work in short sprints and demo working features regularly so you can give feedback early.
Who owns the source code?
You do. On full payment we hand over the source code and documentation.
Can you support the system after launch?
Yes. We offer support plans covering bug fixes, updates, hosting and new features.
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Prefer to talk to a person?
Real people, quick answers. We reply within one working day — usually much faster.
Chat on WhatsApp →- Call0706 143 654
- Emailinfo@permalinkbusiness.com
- More waysContact page →