Fits how you work
We model the software on your real processes, not the other way round.
Custom Software Development
Software Support & Upgrades
Bug fixes, new features, hosting and performance monitoring after launch.
- Starting fromKES 20,000
- Typical timelineOngoing monthly
- CoverageNairobi & countrywide
Overview
Software Support & Upgrades, done properly.
Software needs care to stay fast, secure and useful. We provide ongoing support for systems we built — and many we did not — fixing bugs, adding features, upgrading frameworks and monitoring performance so your team is never stuck.
✓ Code and infrastructure review✓ Bug fixes and security patches✓ Feature enhancements✓ Server hosting and monitoring
Start your project - 2-weekDevelopment sprints with demos
- 100%Source code ownership
- 24/7Cloud availability monitoring
- 1 dayQuote turnaround
Why Permalink
Why businesses choose us for software support & upgrades
Kenya-ready integrations
M-Pesa, KRA eTIMS, SMS and bulk email connected out of the box.
Secure by design
Role-based access, audit logs, encrypted data and regular backups.
Built to grow
Clean, documented code that scales as your users and data increase.
Who it’s for
Perfect if you are…
- Businesses whose developer has left
- Systems that are slow or crashing
- Teams needing new features added
- Organisations requiring an SLA
What’s included
Everything you get
- Code and infrastructure review
- Bug fixes and security patches
- Feature enhancements
- Server hosting and monitoring
- Regular backups
- Agreed response times (SLA)
Packages
Choose the level that fits
Every package is tailored after a free consultation. Prices exclude VAT.
MVP
From KES 20,000
Launch the core features fast and validate the idea.
- Essential workflows
- Web-based admin dashboard
- Basic reports
Business
Custom quote
Complete solution for day-to-day operations.
- Everything in MVP
- Integrations (M-Pesa, SMS, eTIMS)
- User roles and advanced reports
Enterprise
Custom quote
Multi-branch or high-volume systems.
- Custom architecture and APIs
- Mobile apps and offline mode
- SLA-backed support
Tools & platforms
What we work with
LaravelNode.jsReactFlutterPostgreSQLMySQLAWSM-Pesa DarajaKRA eTIMSAfrica's Talking SMS
Optional extras
Popular add-ons
- + Mobile app (Android/iOS)
- + Data migration from Excel or old systems
- + Staff training sessions
- + Cloud hosting and monitoring
- + Annual support and updates
- + API for third-party systems
How it works
From enquiry to delivery
Typical timeline: Ongoing monthly
- 1
Free consultation
We discuss your goals, site or requirements — by call, WhatsApp or a visit.
- 2
Clear quote
You get a written scope, timeline and transparent price before any work starts.
- 3
Delivery
Our team delivers with regular updates and checks in for your feedback.
- 4
Handover & support
We test, train your team and stay available for support.
Frequently asked questions
Can you support software built by someone else?
Yes, after a short code review to understand the system.
What are your response times?
Response times are agreed in your SLA, with priority options for critical systems.
Will I see progress during development?
Yes. We work in short sprints and demo working features regularly so you can give feedback early.
Who owns the source code?
You do. On full payment we hand over the source code and documentation.
Can you support the system after launch?
Yes. We offer support plans covering bug fixes, updates, hosting and new features.
> talk_to_us()
Prefer to talk to a person?
Real people, quick answers. We reply within one working day — usually much faster.
Chat on WhatsApp →- Call0706 143 654
- Emailinfo@permalinkbusiness.com
- More waysContact page →