Fits how you work
We model the software on your real processes, not the other way round.
Custom Software Development
Customer & Client Portals
Secure portals for customers to track orders, pay invoices and raise requests.
- Starting fromKES 100,000
- Typical timeline6–10 weeks
- CoverageNairobi & countrywide
Overview
Customer & Client Portals, done properly.
Reduce calls and emails by letting customers help themselves. A client portal lets them log in to track orders, download invoices, make payments and raise support requests — while your team sees everything in one place.
✓ Secure customer accounts and logins✓ Order, shipment or project tracking✓ Invoices, statements and online payments✓ Support tickets and messaging
Start your project - 2-weekDevelopment sprints with demos
- 100%Source code ownership
- 24/7Cloud availability monitoring
- 1 dayQuote turnaround
Why Permalink
Why businesses choose us for customer & client portals
Kenya-ready integrations
M-Pesa, KRA eTIMS, SMS and bulk email connected out of the box.
Secure by design
Role-based access, audit logs, encrypted data and regular backups.
Built to grow
Clean, documented code that scales as your users and data increase.
Who it’s for
Perfect if you are…
- Logistics and clearing companies
- Professional firms sharing documents
- Wholesalers with repeat B2B customers
- Service providers with support requests
What’s included
Everything you get
- Secure customer accounts and logins
- Order, shipment or project tracking
- Invoices, statements and online payments
- Support tickets and messaging
- Document uploads and downloads
- Admin view for your team
Packages
Choose the level that fits
Every package is tailored after a free consultation. Prices exclude VAT.
MVP
From KES 100,000
Launch the core features fast and validate the idea.
- Essential workflows
- Web-based admin dashboard
- Basic reports
Business
Custom quote
Complete solution for day-to-day operations.
- Everything in MVP
- Integrations (M-Pesa, SMS, eTIMS)
- User roles and advanced reports
Enterprise
Custom quote
Multi-branch or high-volume systems.
- Custom architecture and APIs
- Mobile apps and offline mode
- SLA-backed support
Tools & platforms
What we work with
LaravelNode.jsReactFlutterPostgreSQLMySQLAWSM-Pesa DarajaKRA eTIMSAfrica's Talking SMS
Optional extras
Popular add-ons
- + Mobile app (Android/iOS)
- + Data migration from Excel or old systems
- + Staff training sessions
- + Cloud hosting and monitoring
- + Annual support and updates
- + API for third-party systems
How it works
From enquiry to delivery
Typical timeline: 6–10 weeks
- 1
Free consultation
We discuss your goals, site or requirements — by call, WhatsApp or a visit.
- 2
Clear quote
You get a written scope, timeline and transparent price before any work starts.
- 3
Delivery
Our team delivers with regular updates and checks in for your feedback.
- 4
Handover & support
We test, train your team and stay available for support.
Frequently asked questions
Can it connect to our accounting system?
Yes. We integrate with QuickBooks, Sage, Xero and others via API or exports.
Will it work on phones?
Yes. Every portal is fully mobile-friendly.
Will I see progress during development?
Yes. We work in short sprints and demo working features regularly so you can give feedback early.
Who owns the source code?
You do. On full payment we hand over the source code and documentation.
Can you support the system after launch?
Yes. We offer support plans covering bug fixes, updates, hosting and new features.
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Prefer to talk to a person?
Real people, quick answers. We reply within one working day — usually much faster.
Chat on WhatsApp →- Call0706 143 654
- Emailinfo@permalinkbusiness.com
- More waysContact page →